COVID-19 Information and Updates


We will keep this page updated with changes to Council services and facilities as well as providing advice on support available to residents and businesses.

You can see updates on services and information in the News Feed below, ask our staff a question in the Q&A or join the discussion in our Forum.

Council is committed to supporting our community through this crisis and maintaining essential services. Please follow all advice from the Federal Government and NSW Government in regards to healthy hygiene practices and social distancing.

Keep yourself and those around you safe:

  • Wash your hands.
  • Cover your coughs and sneezes.
  • Stay at home if you’re feeling sick.

If you have a fever, cough, sore throat or shortness of breath:

  • Phone your GP for advice.
  • Phone Health Direct on 1800 022 222.
  • Visit the Lismore Base Hospital COVID-19/flu clinic – open 10am to 6pm seven days a week. The clinic is for people who have respiratory symptoms or fever and who are at risk of COVID-19, for example being returned travellers or contacts of a confirmed case.

For the latest information about COVID-19, visit the links to your right.

Support for residents and businesses

The Federal Government is providing stimulus packages and support for residents and businesses. To access the most up-to-date information regarding assistance, please ensure you visit reliable sources such as government websites www.australia.gov.au, preview.nsw.gov.au/covid-19 and business.gov.au.

If you're a business owner that needs help online to keep your businesses viable, visit the Australian Government's website digitalbusinesssolutions.org.au.

There is also a Business Hotline open seven days per week from 7am to 11pm for businesses who need advice and support at this time. Phone 13 28 46 or visit www.business.gov.au.

Reporting breaches

If you wish to report a breach of the Public Health Order please contact NSW Crime Stoppers so it can be investigated by NSW Police. Phone 1800 333 000 or nsw.crimestoppers.com.au.



We will keep this page updated with changes to Council services and facilities as well as providing advice on support available to residents and businesses.

You can see updates on services and information in the News Feed below, ask our staff a question in the Q&A or join the discussion in our Forum.

Council is committed to supporting our community through this crisis and maintaining essential services. Please follow all advice from the Federal Government and NSW Government in regards to healthy hygiene practices and social distancing.

Keep yourself and those around you safe:

  • Wash your hands.
  • Cover your coughs and sneezes.
  • Stay at home if you’re feeling sick.

If you have a fever, cough, sore throat or shortness of breath:

  • Phone your GP for advice.
  • Phone Health Direct on 1800 022 222.
  • Visit the Lismore Base Hospital COVID-19/flu clinic – open 10am to 6pm seven days a week. The clinic is for people who have respiratory symptoms or fever and who are at risk of COVID-19, for example being returned travellers or contacts of a confirmed case.

For the latest information about COVID-19, visit the links to your right.

Support for residents and businesses

The Federal Government is providing stimulus packages and support for residents and businesses. To access the most up-to-date information regarding assistance, please ensure you visit reliable sources such as government websites www.australia.gov.au, preview.nsw.gov.au/covid-19 and business.gov.au.

If you're a business owner that needs help online to keep your businesses viable, visit the Australian Government's website digitalbusinesssolutions.org.au.

There is also a Business Hotline open seven days per week from 7am to 11pm for businesses who need advice and support at this time. Phone 13 28 46 or visit www.business.gov.au.

Reporting breaches

If you wish to report a breach of the Public Health Order please contact NSW Crime Stoppers so it can be investigated by NSW Police. Phone 1800 333 000 or nsw.crimestoppers.com.au.


  • 3 April: Changes announced for food trucks and dark kitchens

    3 days ago

    The NSW Government has issued new orders to support the food and beverage industry, which has been one of the hardest hit by the COVID-19 pandemic.

    The Environmental Planning and Assessment (COVID-19 Development – Takeaway Food and Beverages) Order 2020 can be viewed in our 'Fact Sheets' section on this page.

    Under the changes, food trucks will be now be able to operate on any land, at any time, providing they have the landowner’s consent. This overrides regular development approval processes for food trucks that specify when and where they can operate.

    In addition, it is now easier for people...

    The NSW Government has issued new orders to support the food and beverage industry, which has been one of the hardest hit by the COVID-19 pandemic.

    The Environmental Planning and Assessment (COVID-19 Development – Takeaway Food and Beverages) Order 2020 can be viewed in our 'Fact Sheets' section on this page.

    Under the changes, food trucks will be now be able to operate on any land, at any time, providing they have the landowner’s consent. This overrides regular development approval processes for food trucks that specify when and where they can operate.

    In addition, it is now easier for people to set up and operate a dark kitchen in any existing commercial kitchen, providing they can abide by social distancing rules. These businesses could offer additional food delivery options for the increasing number of people working from home, or they could be used to produce greater quantities of meals for people in quarantine, or in medical, health or aged care facilities.

    Please read the Ministerial Order in our 'Fact Sheets' section and if you have questions, please call us on 1300 87 83 87.


  • 2 April: Councillors call for urgent government assistance

    3 days ago

    Lismore City Councillors have called on the Federal and NSW Governments to provide urgent assistance so that Council can continue to provide the community with essential services during this critical time.

    “Our community is still recovering from the devastating 2017 one-in-100-year flood that had a $7.5 billion economic impact on our region,” Councillors said in a joint statement.

    “And in the last six months, we have been hit by the drought which almost decimated our agricultural sector, sustained major damage across our Local Government Area as a result of the devastating bushfires, and bore a significant burden operating a number...

    Lismore City Councillors have called on the Federal and NSW Governments to provide urgent assistance so that Council can continue to provide the community with essential services during this critical time.

    “Our community is still recovering from the devastating 2017 one-in-100-year flood that had a $7.5 billion economic impact on our region,” Councillors said in a joint statement.

    “And in the last six months, we have been hit by the drought which almost decimated our agricultural sector, sustained major damage across our Local Government Area as a result of the devastating bushfires, and bore a significant burden operating a number of evacuation centres and enduring another flooding of our CBD in February that hurt local businesses.

    “The community and Council’s workforce are disaster fatigued.

    “While Council is committed to providing support and maintaining essential services for our community, we urgently need financial assistance from both the Federal and State Governments as we deal with the COVID-19 virus.

    “We request that the Federal Government urgently creates a process for approval and fast-tracking of projects that Lismore has submitted to the Department of Infrastructure.

    “That the Federal Government commits to funding job-creation projects immediately.

    “That the Federal Government ensures all councils are fast-tracked on the JobKeeper program and that this is announced immediately so that we can commit to retaining essential services."

    Council has also requested that the State Government:

    • Urgently approves the Growing Local Economies, Employment Lands proposal that has been with the NSW Government since July 2019 and forward the agreement for immediate execution so that Lismore City Council can retain employees and stimulate local businesses as they struggle with COVID-19.
    • Cease the waste levy charges to Lismore City Council effective from 1 April 2020 through to July 2021.
    • Instruct Treasury Corporation (TCorp) to implement a loan hibernation period on all loan repayments effective from 1 April 2020 through to July 2021.
    • Instruct TCorp to reduce its loan restriction ratios immediately.
    • Release all road funding for grant-funded projects at the time of execution of the Deed of Agreement.


  • 31 March: Changes to waste and recycling services due to COVID-19

    5 days ago

    Bookings are now essential to attend our facilities due to COVID-19. Anyone without a booking will not be permitted entry. Please phone 1300 87 83 87.


    Due to COVID-19 restrictions, the Lismore Recycling & Recovery Centre and the Nimbin Transfer Station may ONLY be visited by the following:

    • Residents who do not have a kerbside waste collection service.
    • Business operators in the Lismore Local Government Area.

    Customers will need a booking to attend the facility, and on arrival will be directed to a location for unloading their waste/recycling and it will then be moved by machine into skips.

    Please note...

    Bookings are now essential to attend our facilities due to COVID-19. Anyone without a booking will not be permitted entry. Please phone 1300 87 83 87.


    Due to COVID-19 restrictions, the Lismore Recycling & Recovery Centre and the Nimbin Transfer Station may ONLY be visited by the following:

    • Residents who do not have a kerbside waste collection service.
    • Business operators in the Lismore Local Government Area.

    Customers will need a booking to attend the facility, and on arrival will be directed to a location for unloading their waste/recycling and it will then be moved by machine into skips.

    Please note the following operating rules:

    • Only residents without a kerbside waste collection service can dispose of household waste and recycling.
    • All visitors MUST make a booking prior to attending by phoning 1300 87 83 87. Anyone without a booking will not be permitted entry.
    • To make a booking, you will need to provide a vehicle registration number and home address that you can verify with ID.
    • All waste should be securely contained, wrapped or bagged so the contents is not able to spill once dropped off.
    • All waste accepted under these arrangements (including household recycling) will need to be treated as potentially COVID-19 contaminated, so will be charged the applicable rate for general waste to landfill until further notice.
    • Customers should, if at all possible, stockpile recycling at home for later disposal once facilities return to normal operations.
    • All visitors will be required to pay for waste disposal using electronic payment – cash will not be accepted until further notice.
    • Existing waste vouchers will be honoured. No new vouchers will be approved until further notice.
    • No hazardous materials will be accepted until further notice.
    • Facilities will have reduced opening hours to enable COVID-19 specific site controls.


    New Operating Hours

    Lismore Recycling & Recovery Centre
    Monday to Saturday 8am to 3pm

    Nimbin Transfer Station
    Monday to Friday from 8am to 3pm

    The following changes have also been made to other waste and recycling services due to COVID-19:

    • The Lismore Revolve Shop is closed until further notice.
    • The Brewster Street Drop-off Centre is closed until further notice.
    • The Container Deposit Scheme bulk collection centre is closed until further notice.
    • The Lismore Rainforest Botanic Gardens are closed until further notice.

    If you have any questions or wish to make a booking to attend our facilities, please phone us on 1300 87 83 87.

  • 30 March: Support Lismore backs local businesses amid COVID-19

    6 days ago

    Lismore City Council is encouraging people to get behind an online campaign aimed at supporting local small businesses during the COVID-19 pandemic.

    The Support Lismore website and Facebook group are the brainchild of Lismore businesswoman Sally Flannery, a ceramic artist with a professional background in marketing and business development.

    Her aim is to rally support for local enterprises forced to diversify or change their business model by the COVID-19 crisis.

    Lismore City Council’s Economic Development Manager Tina Irish said Council was 100% behind the idea.

    “The idea is to help businesses that are adapting to the challenges presented by COVID-19...

    Lismore City Council is encouraging people to get behind an online campaign aimed at supporting local small businesses during the COVID-19 pandemic.

    The Support Lismore website and Facebook group are the brainchild of Lismore businesswoman Sally Flannery, a ceramic artist with a professional background in marketing and business development.

    Her aim is to rally support for local enterprises forced to diversify or change their business model by the COVID-19 crisis.

    Lismore City Council’s Economic Development Manager Tina Irish said Council was 100% behind the idea.

    “The idea is to help businesses that are adapting to the challenges presented by COVID-19 by showcasing how they are doing things differently, and what they are continuing to offer the public,” Ms Irish said.

    “The online platform developed by Support Lismore is a professional approach to backing the business community during this challenging time, and gives customers a ‘one-stop’ site to find out about any changes.

    “There has already been a good uptake from the business community, especially from cafes and restaurants who are adapting to a takeaway and delivery service, and the model is a sound one for other types of business.

    “I would encourage local business people to get on board.”

    To find out more visit supportlismore.com or go to ‘Supporting Lismore Small Business’ on Facebook.

  • 30 March: Skateparks, playgrounds, park equipment closed

    6 days ago

    Council has closed skateparks, playgrounds and park equipment to help stop the spread of COVID-19 and adhere to social distancing restrictions.

    Getting out in nature to exercise is important for both physical and mental health at this time... but please do so safely, observing the new social distancing rules.

    More info can be found here or you can download the Australian Government's new Coronavirus app: www.australia.gov.au

    Council has closed skateparks, playgrounds and park equipment to help stop the spread of COVID-19 and adhere to social distancing restrictions.

    Getting out in nature to exercise is important for both physical and mental health at this time... but please do so safely, observing the new social distancing rules.

    More info can be found here or you can download the Australian Government's new Coronavirus app: www.australia.gov.au

  • 27 March: Council commences COVID-19 relief measures

    9 days ago

    Lismore City Council will reduce fees and defer the commencement of interest on overdue payments by 60 days as part of a range of measures to help residents and businesses affected by the COVID-19 pandemic.

    Council will also hold a workshop next week on the financial impact of deferring interest charged on overdue rates for a period of up to 15 months.

    Council voted unanimously at an extraordinary on 27 March to implement the following measures:

    • Extend the commencement of interest accruals on overdue notices by 60 days.
    • Halt all legal action on overdue rates except those already before the...

    Lismore City Council will reduce fees and defer the commencement of interest on overdue payments by 60 days as part of a range of measures to help residents and businesses affected by the COVID-19 pandemic.

    Council will also hold a workshop next week on the financial impact of deferring interest charged on overdue rates for a period of up to 15 months.

    Council voted unanimously at an extraordinary on 27 March to implement the following measures:

    • Extend the commencement of interest accruals on overdue notices by 60 days.
    • Halt all legal action on overdue rates except those already before the courts.
    • Reduce the minimum per week repayment for overdue rates to $25.

    Council will also reduce the following fees:

    • Community facility hire fees – full refunds for cancelled bookings.
    • Commercial use of footpaths – no fees for a period of 15 months from 1 April 2020 to 30 June 2021 to allow businesses to re-establish.
    • Community group tenancy rentals – fees waived for community groups that rent Council-owned buildings.
    • Market fees – no fees from 1 April to 30 September 2020.
    • Building owner fire certificate – no processing fees for one year.

    Lismore Mayor Isaac Smith said Council had chosen not to borrow funds at this stage to provide rate relief with Council acknowledging that it is not in a position to increase borrowings.

    The Mayor said Council would lobby state and federal governments to provide much-needed funding.

    “Council will seek support from the state and federal governments to provide relief to residents and businesses. Council does not have sufficient cash reserves to waive or defer rates and we must continue delivering essential services,” he said.

    “Council understands that the current COVID-19 crisis is having devastating impacts on businesses and families, and we have implemented measures to ensure we do not further disadvantage those who are already struggling.

    “We are eager to hear the announcements by the Federal Government around further support for businesses including measures to protect commercial tenants.”

  • 27 March: Waste and recycling facilities remain closed

    9 days ago

    The Lismore Recycling & Recovery Centre, Brewster Street Drop-off Centre and the Nimbin Transfer Station remain closed due to COVID-19.

    We are investigating how these facilities can operate while meeting public safety standards going forward. We apologie for the inconvenience everyone – but we must put the safety of our community and our staff above all else.

    We expect to have the changed arrangements confirmed early next week. Bin collections are not affected and continue as normal.

    The Lismore Recycling & Recovery Centre, Brewster Street Drop-off Centre and the Nimbin Transfer Station remain closed due to COVID-19.

    We are investigating how these facilities can operate while meeting public safety standards going forward. We apologie for the inconvenience everyone – but we must put the safety of our community and our staff above all else.

    We expect to have the changed arrangements confirmed early next week. Bin collections are not affected and continue as normal.

  • 27 March: No playgrounds, park equipment or camping please

    9 days ago

    With the weekend nearly upon us, Lismore City Council is advising residents not to use playgrounds or park equipment for public health reasons.

    While exercising and visiting parks is permitted under the current COVID-19 restrictions, people are strongly encouraged not use playgrounds or park equipment due to the risk of virus transmission.

    People are also reminded that National Parks are now closed until further notice and it is not permissible to visit sites such as the Minyon Falls visitor and camping areas.

    With the weekend nearly upon us, Lismore City Council is advising residents not to use playgrounds or park equipment for public health reasons.

    While exercising and visiting parks is permitted under the current COVID-19 restrictions, people are strongly encouraged not use playgrounds or park equipment due to the risk of virus transmission.

    People are also reminded that National Parks are now closed until further notice and it is not permissible to visit sites such as the Minyon Falls visitor and camping areas.

  • 27 March: Parking enforcement continues around hospital

    9 days ago

    Council is continuing to monitor parking throughout Lismore city to ensure public safety and access to private property. Maintaining access around the hospital for medical and emergency vehicles is also a high priority for Council Rangers.

    Council is continuing to monitor parking throughout Lismore city to ensure public safety and access to private property. Maintaining access around the hospital for medical and emergency vehicles is also a high priority for Council Rangers.

  • 26 March: Assisting businesses to comply with restrictions

    10 days ago

    Council’s public safety and compliance staff will continue to support local business owners on how to comply with the new COVID-19 restrictions announced by the Prime Minister on Tuesday night.

    It is critical that businesses adapt their operations under the new restrictions to comply with social distancing and public health standards.

    Any businesses that are unsure of how to operate takeaway and delivery services in light of the new restrictions can phone Council for assistance on 1300 87 83 87.

    The NSW Government has launched a 24-hour hotline for workers and businesses to access a range of advice and support...

    Council’s public safety and compliance staff will continue to support local business owners on how to comply with the new COVID-19 restrictions announced by the Prime Minister on Tuesday night.

    It is critical that businesses adapt their operations under the new restrictions to comply with social distancing and public health standards.

    Any businesses that are unsure of how to operate takeaway and delivery services in light of the new restrictions can phone Council for assistance on 1300 87 83 87.

    The NSW Government has launched a 24-hour hotline for workers and businesses to access a range of advice and support on non health-related COVID-19 enquiries. Phone Service NSW on 13 77 88.