COVID-19 Updates

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We will keep this page updated with changes to Council services and facilities as well as providing advice on support available to residents and businesses.

You can see updates on services and information in the News Feed below, ask our staff a question in the Q&A or join the discussion in our Forum.

Council is committed to supporting our community through this crisis and maintaining essential services. Please follow all advice from the Federal Government and NSW Government in regards to healthy hygiene practices and social distancing.

Keep yourself and those around you safe:

  • Wash your hands.
  • Cover your coughs and sneezes.
  • Stay at home and practise social distancing.

If you have a fever, cough, sore throat or shortness of breath:

  • Phone your GP for advice.
  • Phone Health Direct on 1800 022 222.
  • Visit the Lismore Base Hospital COVID-19/flu clinic – open 10am to 6pm seven days a week. The clinic is for people who have respiratory symptoms or fever and who are at risk of COVID-19, for example being returned travellers or contacts of a confirmed case.

For the latest information about COVID-19, visit the links to your right.

Support for residents and businesses

The Federal Government is providing stimulus packages and support for residents and businesses. To access the most up-to-date information regarding assistance, please ensure you visit reliable sources such as government websites www.australia.gov.au, preview.nsw.gov.au/covid-19 and business.gov.au.

If you're a business owner that needs help online to keep your businesses viable, visit the Australian Government's website digitalbusinesssolutions.org.au.

There is also a Business Hotline open seven days per week from 7am to 11pm for businesses who need advice and support at this time. Phone 13 28 46 or visit www.business.gov.au.

Reporting breaches

If you wish to report a breach of the Public Health Order please contact NSW Crime Stoppers so it can be investigated by NSW Police. Phone 1800 333 000 or nsw.crimestoppers.com.au.



We will keep this page updated with changes to Council services and facilities as well as providing advice on support available to residents and businesses.

You can see updates on services and information in the News Feed below, ask our staff a question in the Q&A or join the discussion in our Forum.

Council is committed to supporting our community through this crisis and maintaining essential services. Please follow all advice from the Federal Government and NSW Government in regards to healthy hygiene practices and social distancing.

Keep yourself and those around you safe:

  • Wash your hands.
  • Cover your coughs and sneezes.
  • Stay at home and practise social distancing.

If you have a fever, cough, sore throat or shortness of breath:

  • Phone your GP for advice.
  • Phone Health Direct on 1800 022 222.
  • Visit the Lismore Base Hospital COVID-19/flu clinic – open 10am to 6pm seven days a week. The clinic is for people who have respiratory symptoms or fever and who are at risk of COVID-19, for example being returned travellers or contacts of a confirmed case.

For the latest information about COVID-19, visit the links to your right.

Support for residents and businesses

The Federal Government is providing stimulus packages and support for residents and businesses. To access the most up-to-date information regarding assistance, please ensure you visit reliable sources such as government websites www.australia.gov.au, preview.nsw.gov.au/covid-19 and business.gov.au.

If you're a business owner that needs help online to keep your businesses viable, visit the Australian Government's website digitalbusinesssolutions.org.au.

There is also a Business Hotline open seven days per week from 7am to 11pm for businesses who need advice and support at this time. Phone 13 28 46 or visit www.business.gov.au.

Reporting breaches

If you wish to report a breach of the Public Health Order please contact NSW Crime Stoppers so it can be investigated by NSW Police. Phone 1800 333 000 or nsw.crimestoppers.com.au.


  • 18 May: Corporate Centre reopens

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    9 days ago

    As COVID-19 restrictions are eased, we are using the opportunity to improve the way we provide services to our community.

    From Monday, 18 May we have re-opened the Corporate Centre in Goonellabah to the public.

    We have installed Perspex barriers as a safety precaution for the community and staff to minimise the chance of transmission.

    We also ask that anyone visiting the Corporate Centre to follow social distancing protocols.

    At this stage we are accepting EFTPOS and other electronic payments, but can not accept cash until further notice.

    As COVID-19 restrictions are eased, we are using the opportunity to improve the way we provide services to our community.

    From Monday, 18 May we have re-opened the Corporate Centre in Goonellabah to the public.

    We have installed Perspex barriers as a safety precaution for the community and staff to minimise the chance of transmission.

    We also ask that anyone visiting the Corporate Centre to follow social distancing protocols.

    At this stage we are accepting EFTPOS and other electronic payments, but can not accept cash until further notice.

  • 18 May: Stay safe as restructions ease

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    9 days ago

    We have progressively opened playgrounds, skate parks and picnic areas as restrictions eased.

    As some restrictions remain in place, social distancing requirements still apply.

    The community is asked to follow the restrictions from the NSW Government as follows:

    • Use of the facility is limited to 10 people at any one time
    • Wash your hands before and after you use of the facility
    • Maintain 1.5 metres from others
    • Stay home if you are feeling unwell
    • Leave the area if it is too busy

    We appreciate the support of our community in following these restrictions to ensure our facilities remain open and we all remain healthy and safe.

    Please note: Heritage Park will remain closed until its upgrade is completed.


    We have progressively opened playgrounds, skate parks and picnic areas as restrictions eased.

    As some restrictions remain in place, social distancing requirements still apply.

    The community is asked to follow the restrictions from the NSW Government as follows:

    • Use of the facility is limited to 10 people at any one time
    • Wash your hands before and after you use of the facility
    • Maintain 1.5 metres from others
    • Stay home if you are feeling unwell
    • Leave the area if it is too busy

    We appreciate the support of our community in following these restrictions to ensure our facilities remain open and we all remain healthy and safe.

    Please note: Heritage Park will remain closed until its upgrade is completed.


  • 14 May: Important start-up information for food businesses

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    9 days ago

    The NSW Government recently advised that a number of business restrictions will be eased from this Friday, 15 May 2020.

    This includes allowing food businesses such as cafes and restaurants to recommence modified operations, enabling them to seat 10 patrons at any one time (including indoor and outdoor dining).

    To assist preparation, food regulators have developed a voluntary checklist for food businesses in all states and territories who are preparing to recommence operations.

    The checklist is available on the FSANZ website and can be downloaded here: Food safety checks for food businesses.

    Please be aware that operators must continue...

    The NSW Government recently advised that a number of business restrictions will be eased from this Friday, 15 May 2020.

    This includes allowing food businesses such as cafes and restaurants to recommence modified operations, enabling them to seat 10 patrons at any one time (including indoor and outdoor dining).

    To assist preparation, food regulators have developed a voluntary checklist for food businesses in all states and territories who are preparing to recommence operations.

    The checklist is available on the FSANZ website and can be downloaded here: Food safety checks for food businesses.

    Please be aware that operators must continue to comply with existing requirements under the Food Standards Code, with particular vigilance on maintaining good hygiene practices.

    The NSW Food Authority has also updated their Food Businesses and COVID-19 webpage which includes the above information.

    For further information, please contact Lismore City Council's Senior Public Health Officer Cameron Smith on 1300 87 83 87.

  • 13 May: Bookings removed at waste facilities; recycling now permissible

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    14 days ago

    Residents and businesses are no longer required to make bookings to visit the Lismore Recycling & Recovery Centre or the Nimbin Transfer Station.

    Residents can also drop off recycling (cardboard, paper, glass, plastics and aluminium) for free again at the Wyrallah Road facility as Lismore City Council works to progressively return services to normal.

    Household items for the Revolve Shop and hazardous wastes are still not being accepted at this time and the Revolve Shop and Brewster Street Drop-off Centre remain closed until further notice.

    Infrastructure Services Director Peter Jeuken applauded residents for being patient with Council's waste restrictions, which...

    Residents and businesses are no longer required to make bookings to visit the Lismore Recycling & Recovery Centre or the Nimbin Transfer Station.

    Residents can also drop off recycling (cardboard, paper, glass, plastics and aluminium) for free again at the Wyrallah Road facility as Lismore City Council works to progressively return services to normal.

    Household items for the Revolve Shop and hazardous wastes are still not being accepted at this time and the Revolve Shop and Brewster Street Drop-off Centre remain closed until further notice.

    Infrastructure Services Director Peter Jeuken applauded residents for being patient with Council's waste restrictions, which are designed to protect public safety during the COVID-19 pandemic.

    “We would like to thank residents for adhering to the restrictions and for their understanding during these challenging times. The safety of our community and our staff has always been and continues to be at the forefront of our minds,” Mr Jeuken said.

    “We are putting in place stringent new safety measures before reopening each service at our waste facilities as we recognise the journey through this COVID-19 pandemic may go on for quite some time.

    “We need to be prepared and have safe practices in place to operate effectively into the future. We will continue to make community announcements as more services are reopened in the coming weeks.”

    Residents and business operators can now dispose of general waste, recycling and green waste at the Lismore Recycling & Recovery Centre.

    The Return and Earn bulk collection centre is also open Wednesday to Saturday from 8am to 3pm.

    The Lismore Recycling & Recovery Centre is open Monday to Friday from 8am to 3pm and Saturday 9am to 4pm. The Nimbin Transfer Station is open Monday to Friday from 8am to 3pm.

    Please note that all visitors must pay using electronic payment – cash is not being accepted at this time.

    For further information, visit www.northernriverswaste.com.au or phone 1300 87 83 87.

  • 29 April: Return and Earn bulk collection centre reopens

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    28 days ago

    The Return and Earn bulk collection centre at the Lismore Recycling & Recovery Centre in Wyrallah Road reopened today, 29 April, with new COVID-19 safety measures in place.

    The facility is open for anyone who wishes to recycle more than 100 eligible containers. Operating hours are now Wednesday to Saturday from 8am to 3pm.

    Bookings are not required to use the facility but the following operating procedures are now place:

    • People will be given a number on arrival and must stay in their car until their number is called.
    • People will be required to place their items in specially marked...

    The Return and Earn bulk collection centre at the Lismore Recycling & Recovery Centre in Wyrallah Road reopened today, 29 April, with new COVID-19 safety measures in place.

    The facility is open for anyone who wishes to recycle more than 100 eligible containers. Operating hours are now Wednesday to Saturday from 8am to 3pm.

    Bookings are not required to use the facility but the following operating procedures are now place:

    • People will be given a number on arrival and must stay in their car until their number is called.
    • People will be required to place their items in specially marked bins before using the sorting table.
    • Staff will no longer be able to help lift heavy bins, bags etc onto the sorting table. People must be able to lift and move items themselves.
    • Reimbursement will be in the form of cash provided in clear plastic bags.

    The COVID-19 pandemic has caused big safety challenges for Council but we are working through these to return as many services as possible to normal. We will continue to advise the community as more services become available.

    Containers that are eligible for a refund at the Return and Earn bulk collection centre include:

    • Glass
    • Plastic
    • Aluminium
    • Steel
    • Liquid paperboard (cartons)

    Containers should be empty, uncrushed, unbroken and have the original label attached. Wine, spirits, cordial and plain milk containers are not eligible.

    For more information on the Return and Earn scheme or what containers can be recycled, visit returnandearn.org.au.

    The Return and Earn Reverse Vending Machines operated by TOMRA at Brewster Street in Lismore and Oliver Avenue in Goonellabah remain operational.

  • 24 April: Essential Energy resumes meter readings

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    about 1 month ago


    Essential Energy today announced that where safe to do so, meter reading will resume for residential and small business customers, after initially pausing meter reading as part of a range of measures to review and manage operations safely during the COVID-19 pandemic.

    The electricity distributor, whose network spans 95% of NSW and parts of southern Queensland, advised that the return of meter reading services is part of its commitment to supporting customers throughout the COVID-19 crisis.

    “Re-starting some meter reading will help customers by providing accurate bills through this period,” said Luke Jenner, General Manager Customer and Network Services.

    “We...


    Essential Energy today announced that where safe to do so, meter reading will resume for residential and small business customers, after initially pausing meter reading as part of a range of measures to review and manage operations safely during the COVID-19 pandemic.

    The electricity distributor, whose network spans 95% of NSW and parts of southern Queensland, advised that the return of meter reading services is part of its commitment to supporting customers throughout the COVID-19 crisis.

    “Re-starting some meter reading will help customers by providing accurate bills through this period,” said Luke Jenner, General Manager Customer and Network Services.

    “We have developed specific protocols during the COVID-19 pandemic for meter reading which will ensure the safety of our communities and our teams.

    “Together with our meter reading service provider we have completed a comprehensive risk assessment and developed appropriate protocols including critical controls as needed for accessing a customer’s property. Where it is safe to do so, and complies with social distancing requirements, our meter readers will obtain meter readings,” Mr Jenner said.

    Readings will only be taken when:

    1. The meter is not located inside the premises, and safe, unhindered access to the meter is available.
    2. The meter reading can be taken without contact with residents, and the Meter Reader can maintain a social distance of at least 1.5m at all times.
    3. The property is not an aged care facility, hospital, childcare centre or similar location which may house vulnerable customers.

    Customers are reminded to provide clear, safe and unhindered access to meters so that meter reading can occur, including securely restraining dogs and ensuring dogs are unable to access the metering point; as well as respecting social distancing requirements from meter reading employees.

    Where a reading is unable to be safely taken, the electricity used will be estimated and provided to the customer’s retailer. Alternatively, customers can contact their retailer to arrange a self-read.

    Essential Energy is reminding customers that if they do access their meter to take their own meter reading, it is important to be aware of the potential for hazards that can be associated with electricity meters and their locations.

    “While electricity meters, their location and the meter box are designed to be very safe, they can deteriorate over time. Before accessing look for any potential damage from water or animals, exposed wires or burnt or melted parts. Smell also can be an indicator that something is not right,” Mr Jenner said.

    “If you have concerns then do not touch the meter or meter box and contact Essential Energy on 13 20 80.”

    A detailed guide to meter reading is available at www.essentialenergy.com.au/selfread

    Customers experiencing financial stress should contact their retailer in the first instance, and then Essential Energy on 13 23 91 to understand if any assistance is available.

    For further information and updates on Essential Energy’s response to COVID-19, please visit https://www.essentialenergy.com.au/about-us/covid-19-updates


  • 22 April: Rates reduced for inner CBD businesses

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    about 1 month ago

    Lismore City Council has resolved to support inner-CBD businesses by cutting Council rates by 20 per cent.

    Council will also freeze future rate rises for these businesses until they fall into parity with other Lismore businesses.

    “This is something Council has been working on for a long time, which has been made more urgent by the COVID-19 pandemic that has affected so many of our local businesses,” Mayor Isaac Smith said.

    “This is not only great news for our CBD businesses, but also for the hundreds of local people they employ.

    “It is crucial that Council and our community support...

    Lismore City Council has resolved to support inner-CBD businesses by cutting Council rates by 20 per cent.

    Council will also freeze future rate rises for these businesses until they fall into parity with other Lismore businesses.

    “This is something Council has been working on for a long time, which has been made more urgent by the COVID-19 pandemic that has affected so many of our local businesses,” Mayor Isaac Smith said.

    “This is not only great news for our CBD businesses, but also for the hundreds of local people they employ.

    “It is crucial that Council and our community support our local businesses, particularly now, and I urge everyone to shop local whenever they can.”

    Council voted to offset the costs against all rating categories, excluding farmland. New rates will be effective from 1 July this year.

    Below is the per annum rate rise for each rating category (excluding farmland) in the 2020/21 financial year.

    Business (Urban): $79 per annum

    Business (Nimbin): $41

    Business (Other): $30

    Rural Residential: $26

    Urban Residential (including village): $21

  • 22 April: Some waste restrictions lifted; bookings remain essential

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    about 1 month ago

    Council has eased restrictions on the disposal of waste at its Lismore Recycling & Recovery Centre and the Nimbin Transfer Station, however, bookings to visit these facilities remain essential.

    All residents and business operators can once again dispose of general waste at these facilities – but only with an authorised booking (go to www.northernriverswaste.com.au).

    As part of COVID-19 safety measures introduced in March, Council restricted waste disposal to people without a kerbside waste collection service.

    This restriction has now been eased following the implementation of stringent new safety measures to protect the community and staff from COVID-19.

    Council’s Infrastructure...

    Council has eased restrictions on the disposal of waste at its Lismore Recycling & Recovery Centre and the Nimbin Transfer Station, however, bookings to visit these facilities remain essential.

    All residents and business operators can once again dispose of general waste at these facilities – but only with an authorised booking (go to www.northernriverswaste.com.au).

    As part of COVID-19 safety measures introduced in March, Council restricted waste disposal to people without a kerbside waste collection service.

    This restriction has now been eased following the implementation of stringent new safety measures to protect the community and staff from COVID-19.

    Council’s Infrastructure Services Director Peter Jeuken said it was great news for local residents who wanted to dispose of household waste but warned that anyone without a booking would not be permitted entry.

    “The booking system allows us to unload waste safely and use machines rather than have staff touching waste. We will have this booking system in place until further notice and we urge people to use it – we do not want to turn people away at the weighbridge,” he said.

    “It is also important to note that these changes are for general waste only. People should continue to store household items and recycling until our operations return to normal. At present, we have to treat these items as COVID-19 contaminated, so we have to charge the general waste rate for disposal.

    “This makes disposal very expensive and means items that could normally be recycled will go to landfill, so we ask residents to please continue to store these items wherever possible.”

    Green waste is being accepted from residents and businesses as normal, however, if there is anything other than organic matter in the green waste the whole load will be charged at the general waste rate.

    The Lismore Revolve Shop, the Container Deposit Scheme bulk collection centre, the Brewster Street Drop-off Centre and the Lismore Rainforest Botanic Gardens remain closed until further notice.

    Council hopes to open the Lismore Revolve Shop and the Container Deposit Scheme bulk collection centre in the coming weeks once further safety precautions are put in place.

    Council has implemented an online booking system at www.northernriverswaste.com.au or you can phone 1300 87 83 87. A vehicle registration number and home address is required.

    Please note that no hazardous wastes will be accepted until further notice and all visitors must pay using electronic payment – cash is not being accepted at this time.

    The Lismore Recycling & Recovery Centre is open Monday to Saturday from 8am to 3pm and the Nimbin Transfer Station is open Monday to Friday from 8am to 3pm. Facilities will be closed on Saturday, 25 April for the ANZAC Day public holiday.

  • 16 April: Hospital Precinct parking changes

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    about 1 month ago

    Lismore City Council will provide free all-day parking in the hospital precinct on Hunter and Dalziel streets for six months and waive parking restrictions in Weaver Street, Laurel Avenue and McKenzie Street to enable all-day parking for the same six-month period. (See map in our Fact Sheets & Info section).

    This was done in recognition of the critical and selfless role that local health care professionals are undertaking in caring for our community during this pandemic. The NSW Government has also provided free parking at one of their parking stations on Uralba Street.

    Council would also like to remind everyone...

    Lismore City Council will provide free all-day parking in the hospital precinct on Hunter and Dalziel streets for six months and waive parking restrictions in Weaver Street, Laurel Avenue and McKenzie Street to enable all-day parking for the same six-month period. (See map in our Fact Sheets & Info section).

    This was done in recognition of the critical and selfless role that local health care professionals are undertaking in caring for our community during this pandemic. The NSW Government has also provided free parking at one of their parking stations on Uralba Street.

    Council would also like to remind everyone of the importance of respecting the safety of our frontline staff in what is a very difficult time for both them and our community. All of our health care workers are doing their upmost to ensure our community gets the best care and service possible. In turn, we must remember to treat them with the respect and dignity they deserve.

  • 9 April: Easter operating hours and information

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    about 2 months ago

    This Easter long weekend, Council would like to remind the community about measures in place to help stop the spread of COVID-19.

    Council parks and open spaces remain open, however, all play equipment, barbecues, skateparks, exercise equipment and similar are closed and cannot be used. These have been closed off using barrier tape and members of the public are requested to observe the closures. Social distancing protocols and restrictions on mass gatherings should continue to be strictly observed.

    The Lismore Recycling & Recovery Centre and Nimbin Transfer Station will close at 2pm on Friday and reopen on Tuesday, 14 April...

    This Easter long weekend, Council would like to remind the community about measures in place to help stop the spread of COVID-19.

    Council parks and open spaces remain open, however, all play equipment, barbecues, skateparks, exercise equipment and similar are closed and cannot be used. These have been closed off using barrier tape and members of the public are requested to observe the closures. Social distancing protocols and restrictions on mass gatherings should continue to be strictly observed.

    The Lismore Recycling & Recovery Centre and Nimbin Transfer Station will close at 2pm on Friday and reopen on Tuesday, 14 April. There have been changes to the way these facilities operate and can now only be visited by business operators and residents without a kerbside waste collection service. Bookings are also now essential – for full details visit www.lismore.nsw.gov.au. If residents have large volumes of rubbish that cannot fit into your kerbside bin, please consider using a contractor to dispose of it or store it until services return to normal.

    Council has closed a number of roads following the decision by National Parks to close both Minyon Falls and Nightcap National Parks due to COVID-19.

    Barricades and signage have been erected on Minyon Falls Road at the intersection with Coopers Creek Road. Nightcap Range Road is also closed at the Middleton Way intersection. Regular checks will be performed on the road closures to ensure compliance. Anyone found to be flouting the closures will be reported to NSW Police.

    Local residents and emergency vehicles can still access their properties in these areas.

    Rous County Council has also closed Rocky Creek Dam to the public.

    Council’s Corporate Centre in Goonellabah, the Lismore Regional Gallery, Lismore and Goonellabah Libraries, the Goonellabah Sports & Aquatic Centre, Lismore Memorial Baths, and the Lismore and Nimbin Visitor Information Centres all remain closed. For further information and fun activities like online children’s activities and home workouts, visit their respective websites or Facebook pages.

    Over the Easter period, calls to Council’s 1300 87 83 87 number will be diverted to the after-hours service provider.

    Lismore City Council would like to wish everyone a happy and safe Easter. Please help reduce the spread of COVID-19 by staying at home this long-weekend.